SoftChalk Support

Self-Service Support

Self-Service Support is available, free-of-charge, to everyone. Please use the quick links below to access the SoftChalk Self-Service Support resources:

Premium Support

If your institution or team is enrolled in our Premium Support program and you need assistance, please email us at

Please note: The fastest way to reach a Support Team member live is by first sending an email to If we are not able to answer your questions easily via email, we are always happy to call you.

(Premium Support is included with most Team and Institution licenses, and may be purchased for an additional fee if you have an individual license. If you would like to purchase Premium Support, see our Pricing or please contact for additional information.)

The New SoftChalk Support Portal

The SoftChalk Helpdesk has gotten an update!

You can raise a Support request through our new Support portal at

If you’ve previously contacted ‘’ you can access your tickets from this web portal and check their status.

If you are not sure whether you have a Support account with us yet, click ‘Sign up’ on that page and you will be walked through the account creation process automatically. Already have an account? Simply click the ‘Login’ button in the top-right corner of the page.

Have additional questions?

Just visit our Support site for additional resources or to take advantage of our free, online training.

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